CUSTOMER CARE

Our customers matter to us! We want your experience with Appaloosa Orchards to be a positive one, so we don’t sell or share any of your information to third parties without your consent. We process our payments through Wix Payments and will never charge you an amount you haven’t agreed to beforehand.

PRIVACY & SAFETY

We understand how important privacy is and we appreciate you trusting us with your information. Any information we collect is gathered with the intention to improve your experience with Appaloosa Orchards. Please read below for more specifics.  

What We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; site login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How and Why We Collect It

When you conduct a transaction on our website, you provide us with personal information related to the transaction, such as your name, email, address, and other details related to making payments.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services and products presented;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Your information will only be used for the purposes explained or implied through this policy.

How it is stored

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

PAYMENT METHODS

- Credit / Debit Cards (processed through Wix Payments)

- Offline Payments